FREQUENTLY ASKED QUESTIONS.

How do I know when to seek mental health treatment for me or a loved one?

Whether you have felt anxious, depressed, or other unpleasant symptoms for a long time or have short-term problems that you need help navigating, professional help may be warranted if you or a loved one experiences:

  • Despite your efforts, including the help of family and friends your issues don’t seem to be improving
  • Increasing inability to cope with daily problems and activities
  • You have an extended period of sadness, irritability, or a sense of helplessness
  • Extreme highs and lows in mood
  • Thoughts of suicide or homicide
  • Seeing or hearing things that are not really there
  • Consistently you find yourself worrying, expecting the worst in situations, or on edge
  • You find it especially difficult to concentrate or carry out tasks at school, work, or other everyday activities
  • Unexplained physical problems, or abuse of drugs/alcohol
How do I schedule an appointment?

If you would like to inquire about receiving services from CopeWell Psychiatry & Wellness, please see the information below.

If you are a new patient, please fill out the New Patient Inquiry form (here) and our staff will confirm your appointment within 1 to 2 business days.

For existing patients, please go to the patient portal (here) or you can contact us by phone or email to schedule appointments.

During our office hours, we will do our best to answer all incoming calls. However, in certain circumstances such as heavy call volume, we may not be able to answer all the calls. If you reach a voicemail during that time, we ask that you leave a message that includes your name, a brief message, and a phone number. We will try to get back to you within 24 hours working business days. In the event of an emergency or life-threatening situation during or outside our normal business hours, please call 911 or go to the nearest emergency department. Please DO NOT delay care by waiting for a response from our office.

What to expect during your first visit?

Your wellness is our priority; therefore, it is important to us that we create a comfortable and welcoming environment from the initial visit to any necessary follow-up care.

During your initial visit, we will be attentive to your concerns, evaluate your condition, and gather any necessary information to address the reason for the visit. We will then determine appropriate diagnosis and treatment plan that’s best for you.

Please come prepared with information on your past medical history, current diagnosis, and the name of your previous provider (if any). Also, please bring a list of past and current medications with dosage, date started, reason for taking it, and the provider who prescribed it. This will allow your psychiatric provider to offer a more comprehensive care.

Please submit your ID and your form of payment before the time of service.

Rates and insurances?
  • Optum/ United Behavioral Health
  • Aetna
  • Cigna
  • Blue Cross Blue Shield
  • Oxford Health Plans
  • Oscar Health 

Prior to making an appointment, we will require a form of payment on file.

We accept insurance and all major credit/debit card payments for self-paying clients. You are responsible for all copayments, coinsurance, deductibles, and fees. Payment is due in full at the time of service. No refunds will be given after service has been rendered.

Self-Pay Fees & Other Charges

Initial Visit: $300

Follow Up Visits: $150

Cancellation less than 24 hours to your appointment time: $75

No-Show Fee: $75

Late arrival greater than 10 minutes may results in cancellation as a No-Show

How do I know if my insurance will cover mental health treatment?

The best way to find out is to contact your insurance company. You can find the customer service number on the back of your insurance card.

What if I need to cancel?

We generally will not offer to reschedule late cancellations or no-shows for the initial evaluation session.

We understand unplanned events may impact your scheduled appointment; however, we ask that you provide us with at least 24-hour notice of appointment cancelation or rescheduling to avoid a $75 late cancellation/No show fee.

Can you refill my medication before my next visit?

Requests for changes in medications and refills on existing prescriptions are best handled during your scheduled office visit. Our provider will typically provide prescriptions to last until the next scheduled appointment. We urge you to schedule your follow-up appointment before you conclude your visit so that you do not run out of your medications. In situations where you must cancel your scheduled appointment for a valid reason, the provider may provide a bridge refill as a one-time courtesy. It may seem inconvenient, but best practice is to manage medications at the time of visit. We want to ensure that you are doing well, and you are getting the correct medications at the correct dose for your health condition.

Are there services or treatments that CopeWell Psychiatry & Wellness does not offer?

We do not treat conditions we consider to be complex via this platform because they will require an appropriate level of care and/or more significant support than we currently offer at this time. These conditions include Autism, Psychosis, Schizophrenia, Personality Disorders, TBI, and other complex mental health conditions needing a higher level of care.

We do not prescribe any benzodiazepines such as Xanax, Klonopin, Valium, Ativan, Ambien etc., for anxiety or insomnia. 

We do not offer stimulant medications (Adderall, Vyvanse, etc.) for patients diagnosed with ADHD who reside in Texas.

We do not offer emergency mental health treatment. If you are experiencing active suicidal thoughts, please call 911 or visit your nearest emergency department.

How do you evaluate for ADHD?

Evaluations for ADHD usually take two appointments, consisting of detailed history gathering (childhood and adulthood) along with standardized questionnaire-based assessment, and likelihood of alternative diagnosis. If medication treatment is needed, it will likely start after the second appointment. Alternatively, if a recent neuropsychological testing report is available and confirms the diagnosis of ADHD, medication may be started at the first appointment.

Do I need therapy too?

We strongly recommend therapy. Though we don’t require you to have it, evidence tells us therapy in combination with medication is the best clinical solution to most of the mental health issues we face. We encourage all of our patients to find a therapist if they don’t already have one. We are happy to provide referrals if needed.

Feel free to contact us here should you have any further questions.

mental health resources

Suicide & Crisis Lifeline

Call or text 988

Visit website here

National Suicide Prevention

Call 800-273-8255.​ 24/7, free and confidential support

NAMI

Text NAMI to 741-741 to connect with a trained crisis counselor to receive free, 24/7 crisis support via text message

Substance Abuse and Mental Health Services Administration

Visit website here

*If you are in crisis, in deep distress, or have thoughts of hurting yourself or hurting others, please call 911 or go to the nearest emergency department.